Instant Answers/Knowledge Base/Bring Your Device to Ting (BYOD)

Completing Your Nexus 5 Activation

Isabel Matwawana
posted this on November 21, 2013 13:52

Before you begin these final activation steps for the LG Google Nexus 5, you must already have done these steps.

Make sure you have your 6-digit master subsidy lock or MSL on hand before you get started, as you'll need this for some of the programming steps below. This would have been e-mailed to you when you activated your phone online and you can also find it in the Device Settings in your Ting account.

1. Carrier Wipe

  1. Open the dialer
  2. Dial *#*#72786#*#*
  3. Phone will restart and will indicate that it's Activating and that it may take up to 5 minutes

 

2. Profile Update

Please note - profile updates will reset Network Mode to Global rather than LTE or 3G. If you have already set these, you will need to reset them.

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks
  5. Tap Carrier settings
  6. Tap Update profile
  7. Once the update is complete, tap OK

 

3. PRL Update

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Once the update is complete, tap OK

If your device does not restart after the PRL update, restart it. Voice, text, 3G and LTE data should now be working. If you want to use picture messaging make sure to log in to your Ting account online and check the option Can receive picture and video messages.

Troubleshooting Activation

If you're having trouble getting activated:

  1. Tap the phone app and then the dialpad icon
  2. Dial *#*#3282#*#* (*#*#DATA#*#*)
  3. Touch "More"
  4. Touch "eHRPD"
  5. Turn off
  6. Restart phone
  7. Confirm data is enabled in the phone's settings and then check if it's working
  8. If data is working turn eHRPD back on

If this doesn't work try going through steps 1 - 7 above, and then do the following:

  1. Enable LTE (LTE/CDMA) on the phone in the network mode
  2. Run a carrier reset
  3. Re-enable eHRPD

If you're still unable to activate, try running a factory reset on the phone:

  1. Tap the Settings app
  2. Tap "Backup & reset"
  3. Enable "Back up my data" and "Automatic Restore if applicable"
  4. Tap "Factory data reset"
  5. Tap "Reset phone"
  6. Tap "Erase everything"

If you have tried all of the steps above with no success and you're still unable to activate your device, please get in touch with us so we can help you out.

 

A Note About LTE Data

The Nexus 5 is a tri-band LTE device, but not all LTE markets have been upgraded tri-band LTE yet. In those areas only 3G data will be available for tri-band devices.

For more information click here.

 

Comments

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Troy Frericks

I now have TING.COM service on my Google Nexus 5. Here's my experience...

Details... Followed ting's instructions to activate on the web site by obtaining the IMEI and using a converter to converting EMID, and it and the UICC/SIM ID with ting. Verified that according to ting's system/web site, my device, on their system, is configured properly.

Now, to configure the Nexus... Had problems with other instructions (from postings), could not get get voice service (I consider that a baseline service). I even manually configuring MDN & MSIN. Still no voice service.

May have been because I had wifi on, and mobile data (settings/Data usage/Mobile data) off... I turned WIFI OFF, and MOBILE DATA ON per ting help desk suggestion, then turned the Nexus off... Inserted Sprint "SIM", powered on & followed the instructions above with the below caveats.

The Carrier wipe displayed a 'SCRTN' screen in the background and then rebooted the phone. When the phone rebooted, I did not see anything significant (ie, did not see anything related to "phone will restart and should initiate Hands Free Activation"), and still no signal. Note, my MDN/MSIN were set manually by procedures from ting's help desk as prior troubleshooting attempts.

Update profile... I could not follow these instructions as "mobile networks" was not in the menu. I to go to settings/wireless&networks/more... to find "Mobile networks". I could not find "Carrier settings", or "Update profile" anywhere, but did find "System updates" in the "About phone" area, but that was to update Android, and I'm up to date based on the info on that screen. I had similar problems with "PRL Update"

Skipped "Picture Messaging Settings", went to trouble shooting...

Troubleshooting Activation, skipped steps 3 & 4 as they were not queried. Step 7, interpreted as "Touch Disable". Exited the setup screens & noticed I had voice signal. Test call yielded message "Sorry, you device is not yet activated". It rebooted and said "Activating... The phone is activating your mobile data service. This can take up to 5 minutes [skip]". It took about 3 minutes for the screen to disappear, and another 2 minutes for the 3g icon to appear. All is now working (picture messaging not tested as I have no desire for this feature).

The disabling of eHRPD seemed to make the difference. 

Note, some additional menu items now appear. I went back and picked up the PRL update.

Troy.

#

November 22, 2013 15:18
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Todd Harris

I had similar issues to Troy above. My menus do not have any "Update Profile" Option until later....I was activated on Tmobile before making the swtich. In my Mobile networks menu, I could only choose between Tmobile or AT&T. I swtiched the network type from LTE to 3G and it seemed to find the Sprint tower and the activation went through. After activation and a reset, my Mobile menu seems to match the inital thread and eHRPD had been re-enabled.

December 03, 2013 11:16
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Eric Montoy

My device still won't activate. I was told that there are a number of towers down in my area and that is why I keep getting the "Network error" or "Authentication Error" after the hands free activation. Updating PRL and Profile give me the same error. The rest of my family is on Sprint in my area and they all have LTE and and a fully functional cellular network. I have contacted Sprint and they tell me all towers are operating just fine. What gives? I have even driven to the far reaches trying to track down a tower that would work, but to no avail. Help please! Am I simply out of luck? If I can't get this resolved soon Im gonna have to go with another carrier unfortunately.

 

I have not heard back from Ting today and I am waiting patiently. As of yesterday support has been great but today It has seem to fallen off. Frustration is setting in.

December 04, 2013 10:28
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Eric Montoy

I am in the middle of six sprint towers... and all are down? I have even driven to the one on the far right of the map by abilene and tried activating with no luck. How does every other sprint customer that I have talked to have full service yet the towers are down? 

December 04, 2013 11:19
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Isabel Matwawana
Ting

Hi Eric,

It sounds like we need to do some specific troubleshooting with you. I see you've opened a ticket and it's being looked at now by one of our team. Someone will reach out to you directly in your ticket so keep an eye out for our e-mail.

December 04, 2013 11:39
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Zeab Ahmad

I'm having the same problem. I did the carrier settings wipe and Factory data reset and still no activation.

December 04, 2013 13:06
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Paraic O Carroll
Ting

Hi Zeab,

I've just replied to your open request.

December 04, 2013 16:54
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Christopher Nicholl

I had a lot of trouble activating mine. I came from T-Mobile prepaid, using the $30, 100 minutes plan. My Nexus 5 is also unlocked, rooted, but on stock recovery.

Entering my information and MEID, UICC and such went smoothly, and I received an activation email about 2 hours later. However, my phone never received any kind of activation. I tried some of the trouble shooting steps, including a factory reset, which did not work. The next day I tried working on it again, and I realized I used my IMEI in place of my hex MEID, which also converted the wrong ESN. I called Ting, and Keith was very helpful. Unfortunately, I still could not get activated, which was most likely due to my phone being rooted. I was going to do a total factory reset through the recovery, but I think my recovery was deleted when I did a software factory reset earlier. (any help here would be great)

I ran short on time and decided to try to fix it after school. At school  I didn't do any carrier wipes or profile updates, and no activation prompts appeared (unless it did when the screen was off?) On my way home, I received a text message, and I was able to text back. I texted a few more people who could also text me back. I also tried calling and receiving calls, which  both seem to work fine. On my Ting dashboard, it shows 1 text message, but no minutes used. I'm assuming this takes a while to update?

Text and voice seem to work, and I'm currently trying to get data activated. I will update my post if it works. I hope this helps anyone having similar issues.

December 04, 2013 17:40
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Christopher Nicholl

Turning wi-fi off, mobile data on, and selecting 3G in network mode, I was able to complete a profile update. When I tried to update my PRL it gave me "network error" a few times, but I was finally able to update the PRL and I restarted my phone. It took about a minute after rebooting for my data to work. So far, everything seems to work great!

December 04, 2013 17:43
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Joseph Gullo

So...I may have screwed up by putting AOKP on it before ever activating it...

None of the dialer codes work for me, not for the carrier wipe or for DATA.  When it wakes up from a reboot it gives me the "trying to activate" message, which never goes away, even with wifi off, and mobile on 3G (I have no LTE in my area).

Thoughts?

December 05, 2013 12:13
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Joseph Gullo

Can't edit my previous post, so sorry for the spam...

I have an app from the F-Droid store called "Secret Codes" which crawls the phone for *#*# codes.  I have like 12 on this device (and had like 50 on my toroplus) and Data and 72786 aren't there.  One that IS there is "Phone Info" which is *#*#4636#*#* which brings up a testing menu with a "Phone Information" dialog.  Phone number is "0000003686" and network is Sprint.  I have signal, I'm not in roaming, network type is eHRPD (which I cant disable since I have no DATA menu that I've found).  Set preferred network type is "CDMA auto (PRL)" There's other buttons in there that don't look like they're helpful.

December 05, 2013 12:29
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Paraic O Carroll
Ting

Hey Joseph,

I'm going to be sending you an email via our support system. Keep your eyes peeled!

December 05, 2013 15:44
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Joseph Gullo

Ok very cool...I am re-flashing it to stock after doing a nand backup and a titanium backup, so I'll see if that fixes it and update you in the meantime.

December 05, 2013 15:48
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Peter Osterhaven

 From the page regarding Nexus 5 activation "Before You Activate your Nexus 5":

"If you've already powered up your phone without installing the SIM card, running a carrier reset after you've installed it should solve the issue."

Does "carrier reset" mean ONLY step "1. Carrier Wipe" is typically necessary or is it imperative to do the Profile Update and PRL Update also (steps 2 & 3)?

December 05, 2013 17:16
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Joseph Gullo

By the way, factory reset and re-loading the stock rom did it.  Basically this:

http://www.androidbeat.com/2013/11/flash-factory-image-nexus-device/

December 05, 2013 17:40
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Paraic O Carroll
Ting

That's really awesome. Thanks for letting us know!

December 05, 2013 20:02
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Paraic O Carroll
Ting

@Peter

That's exactly right. Carrier Wipe is the same as the Carrier Reset

December 05, 2013 20:03
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Ian LaBennett

Hey Eric, I was getting the same Network Error and Authentication error last night.  It was driving me CRAZY.  I had tried everything mentioned in the forums.  I ended up calling in to Ting (on another phone) and talked to Yassmen.  She walked me through trying a lot of different things and we finally figured it out!  Turns out the MEID number I copied down was ONE DIGIT OFF from the correct number.  I had changed a number in the middle from a 4 to a 3.  That small error kept my activation from going through.  So it sounds like a no-brainer, but I would say go back and check all the numbers that you typed, and make sure you are getting the right MEID, converting it over to decimal, typing your ICC ID, etc all correctly.  You can go to your ting dashboard and see what the MEID number is listed in your account and compare that to the number on the Nexus box.  Good luck and hang in there!

December 06, 2013 20:59
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Bradley Bomer

Is anyone else having issues with carrier voicemail notifications?  I never get a notification that I have voicemail (seems to be a common issue across multiple carriers).  I can call VM and get messages, so everything seems to work fine except that my phone never tells me I have a message.  I have temporarily forwarded VM to my GV account, but I'd really just prefer to use the carrier VM service.

December 12, 2013 11:42
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David Lipowicz

If you're having the Network Error/Authentication issue, let me echo Ian's comment above and urge you to double-check the MEID number and ICCID you provided to Ting to register your device.  I spent some time with Ting customer service working through various fixes/troubleshooting steps, but nothing worked.  

The Ting rep then double-checked the MEID, and I mistakenly reversed two of the digits in the MEID when typing it in.  Problem solved!

December 12, 2013 12:50
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Paraic O Carroll
Ting

Hey Bradley,

I have heard that the 4.4 Android update has helped to alleviate this issue. I'd have a look at our main Nexus 5 thread for more information.

December 12, 2013 14:09
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Daniel Burch

Worked wonderfully! Thanks guys! I love this phone!

December 14, 2013 21:14
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Christopher Galloway

When I enter the number for the carrier wipe, as soon as I enter the last * the phone clears before I can tell it to dial.

December 19, 2013 13:10
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Paraic O Carroll
Ting

Hi Christopher,

You don't need to hit dial after you enter that last * - it's a code that tells the phone to reset it's carrier settings. If you're having trouble in activating, though, I'd recommend reaching out to customer service. They'll have you up and running in no time.

December 19, 2013 13:59
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Tim Hale

Just BYOD'd a new Nexus 5 that I purchased from the Google play store.  Followed the instructions and everything worked perfectly on the first try!   I transferred my phone # from an old phone that was already on Ting.

December 23, 2013 22:26
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Alexander Turner

No hiccups here, nice clear instructions, everything worked as described. Good work guys! 

December 30, 2013 08:21
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Trent Comer

wonderful instructions. Took 10 minutes. Everything worked GREAT!!!!

January 07, 2014 18:47
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Aziz Chughtai

Quick question for anyone that might know. Managed to beg myself a SIM card from a Sprint store for my Googleplay Nexus 5, but the model number is SIMGLT207R not the more mentioned SIMGLW206R. Multiple places have mentioned the later card or newer; I have no way to tell if the card I was given is newer or not. I'd love to try activation, but I can wait for a more official Ting card if need be. For what it's worth, the tech at the Sprint store said this should work just fine. Ideas? Thanks!

February 02, 2014 14:44
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Renny Malone
Ting

Hi Aziz,

We can't guarantee that a card from a Sprint store will work to activate and use a Nexus 5 with us. Give it a try and drop us a line if you need any help along the way.

 

February 02, 2014 16:51
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Mathew Hennessy

The carrier wipe I needed to do since I was using my N5 on wifi before my SIM showed up.  The carrier wipe, selecting LTE and updating PRL seemed to have done the trick for me.  BTW, carrier wipe was not destructive to any of the apps or data I already had on the phone.

February 12, 2014 11:27
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Jenny Harz

I'm having some trouble with my nexus 5.  Everything worked fine when I first set it up about a month ago, but now I am having trouble with it telling me no mobile network is available when I try to make a phone call randomly.  I tried doing the carrier wipe and setting it back up and its still randomly doing this.  I have confirmed my network type is set for LTE(recommended).

There is good sprint coverage here and when this happens I can make calls with no issues from my other ting phone.  After a few tries the call usually goes through but sometimes I have to put it in airplane mode and then back out to be able to make calls again.  I am not sure but it seems that I can still receive calls ok when this happens.

 

March 03, 2014 01:24
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Felipe Scarpelli
Ting

Hi Jenny. Is data working fine, or are you also experiencing difficulties with it? In addition to doing the carrier wipe, please try a profile update to ensure you have the correct data settings as well.

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks
  5. Tap Carrier settings
  6. Tap Update profile
  7. Once the update is complete, tap OK

Once that's done, test both voice and data with the network type set to 3G and also LTE to see if both/either work flawlessly.  There are many other factors at play, so please contact us through a support request if you have further issues and we'll investigate it for you.

March 03, 2014 08:44
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Jenny Harz

Felipe thanks for the response.  I have done the profile update several times.  I did it when this first started and then I did it again after I did the carrier wipe.  When I do the profile update it sets the phone to "Global" mode and I turn it back to LTE.

I am not sure if data is affected when this happens, next time it happens I will test it.

March 05, 2014 01:26
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Yaqin Lin

I just got my nexus 5 from google play and my sim card from Ting.  my question is about rooting.  Based on the reviews I read about nexus 5, rooting and installing greenify is probably the only way to fix the battery drain problem.  Does anyone know if rooting will cause any problem in the activation process?  Should i root first or activate first?  Thanks in advance.

March 20, 2014 10:28
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Paraic O Carroll
Ting

Hey Yaqin,

It is best for you to activate first, and then root the phone. I will recommend keeping a copy of the current OS however as it may be needed for troubleshooting in the future (a lot of our troubleshooting requires specific shortcodes that may not work on a rooted device).

I hope this helps!

March 20, 2014 14:30
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Warren Wells

Hey there, I'm having the same authentication error that a few people mentioned. I went to my account page and it does seem as though the MEID listed there is not what it is on the box (though I thought I double checked it). I put in a help ticket last night and look forward to hearing back about it. I hope that fixes things.

Thanks!

April 07, 2014 10:22
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Felipe Scarpelli
Ting

Hey Warren. You should be able to add the correct device by logging in at www.ting.com and going to the Device Settings tab. Once you add the correct device, you'll have the option to swap your number from the other device to it.

Having said that, I located your support request and already did that for you. Please try to activate it again and feel free to reply to that email if you have other questions.

April 07, 2014 11:12