Instant Answers/Knowledge Base/Bring Your Device to Ting (BYOD)

Completing Activation for Your Nexus 5 or 6

Isabel Matwawana
posted this on November 21, 2013, 13:52

Before you begin these final activation steps for the Google Nexus 5 or 6, you must already have done these steps.

If you're ready to complete your activation, click the link that applies to you below:

Completing Activation on the CDMA Network

 

1. Carrier Wipe

  1. Open the dialer
  2. Dial *#*#72786#*#*
  3. Phone will restart and will indicate that it's Activating - this may take up to 5 minutes

 

2. Profile Update

Please note - profile updates will reset Preferred Network Type to Global rather than LTE or 3G. If you have already set these, you will need to reset them.

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update profile or Update device config
  7. Once the update is complete, tap OK

 

3. PRL Update

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Once the update is complete, tap OK

If your device does not restart after the PRL update, restart it. Voice, text, 3G and LTE data should now be working. If you want to use picture messaging make sure to log in to your Ting account online and check the option "Can receive picture and video messages."

Troubleshooting Activation

If you're having trouble getting activated:

  1. Tap the phone app and then the dialpad icon
  2. Dial *#*#3282#*#* (*#*#DATA#*#*)
  3. Touch "More"
  4. Touch "eHRPD"
  5. Turn eHRPD off
  6. Restart phone
  7. Confirm data is enabled in the phone's settings and then check if it's working
  8. If data is working turn eHRPD back on

If this doesn't work try going through steps 1 - 7 above, and then do the following:

  1. Enable LTE (LTE/CDMA) on the phone in the preferred network type
  2. Run a carrier reset (see above)
  3. Re-enable eHRPD

If you're still unable to activate, try running a factory reset on the phone:

  1. Tap the Settings app
  2. Tap "Backup & reset"
  3. Enable "Back up my data" and "Automatic Restore if applicable"
  4. Tap "Factory data reset"
  5. Tap "Reset phone"
  6. Tap "Erase everything"

If you have tried all of the steps above and you're still unable to activate your device, please get in touch with us so we can help you out.

 

A Note About LTE Data

The Nexus 5 and 6 are tri-band LTE devices, but not all LTE markets have been upgraded to support tri-band devices yet. In those areas only 3G data will be available for tri-band devices.

For more information click here.



Completing Activation on the GSM Network

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to step 3
  3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  4. Mobile networks
  5. Access Point Names
  6. Tap the Menu key/icon
  7. Tap Reset to default

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap More
  3. Cellular Networks
  4. Access Point Names
  5. Tap the Menu key/icon
  6. Select New APN
  7. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  8. If it's not set, enter 310 for MCC
  9. If it's not set, enter 260 for MNC
  10. For APN protocol, enter IPv6
  11. For APN roaming protocol, enter IPv6
  12. Tap the Menu key/icon
  13. Tap Save
  14. Select Ting Data as your APN
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 10 and 11) to IPv4 and IPv6.

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap More
  3. Cellular Networks
  4. Access Point Names
  5. Tap the Menu key/icon
  6. Select New APN
  7. Enter APN settings
  8. If it's not set, enter 310 for MCC
  9. If it's not set, enter 260 for MNC
  10. For APN protocol, enter IPv4
  11. For APN roaming protocol, enter IPv4
  12. Tap the Menu key/icon
  13. Tap Save
  14. Select Ting Data as your APN -  your phone will use the MMS APN settings automatically as it needs to.
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to send and receive picture, video and group messages.

 

 

Comments

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Troy Frericks

I now have TING.COM service on my Google Nexus 5. Here's my experience...

Details... Followed ting's instructions to activate on the web site by obtaining the IMEI and using a converter to converting EMID, and it and the UICC/SIM ID with ting. Verified that according to ting's system/web site, my device, on their system, is configured properly.

Now, to configure the Nexus... Had problems with other instructions (from postings), could not get get voice service (I consider that a baseline service). I even manually configuring MDN & MSIN. Still no voice service.

May have been because I had wifi on, and mobile data (settings/Data usage/Mobile data) off... I turned WIFI OFF, and MOBILE DATA ON per ting help desk suggestion, then turned the Nexus off... Inserted Sprint "SIM", powered on & followed the instructions above with the below caveats.

The Carrier wipe displayed a 'SCRTN' screen in the background and then rebooted the phone. When the phone rebooted, I did not see anything significant (ie, did not see anything related to "phone will restart and should initiate Hands Free Activation"), and still no signal. Note, my MDN/MSIN were set manually by procedures from ting's help desk as prior troubleshooting attempts.

Update profile... I could not follow these instructions as "mobile networks" was not in the menu. I to go to settings/wireless&networks/more... to find "Mobile networks". I could not find "Carrier settings", or "Update profile" anywhere, but did find "System updates" in the "About phone" area, but that was to update Android, and I'm up to date based on the info on that screen. I had similar problems with "PRL Update"

Skipped "Picture Messaging Settings", went to trouble shooting...

Troubleshooting Activation, skipped steps 3 & 4 as they were not queried. Step 7, interpreted as "Touch Disable". Exited the setup screens & noticed I had voice signal. Test call yielded message "Sorry, you device is not yet activated". It rebooted and said "Activating... The phone is activating your mobile data service. This can take up to 5 minutes [skip]". It took about 3 minutes for the screen to disappear, and another 2 minutes for the 3g icon to appear. All is now working (picture messaging not tested as I have no desire for this feature).

The disabling of eHRPD seemed to make the difference. 

Note, some additional menu items now appear. I went back and picked up the PRL update.

Troy.

#

November 22, 2013, 15:18
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Todd Harris

I had similar issues to Troy above. My menus do not have any "Update Profile" Option until later....I was activated on Tmobile before making the swtich. In my Mobile networks menu, I could only choose between Tmobile or AT&T. I swtiched the network type from LTE to 3G and it seemed to find the Sprint tower and the activation went through. After activation and a reset, my Mobile menu seems to match the inital thread and eHRPD had been re-enabled.

December 3, 2013, 11:16
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Eric Montoy

My device still won't activate. I was told that there are a number of towers down in my area and that is why I keep getting the "Network error" or "Authentication Error" after the hands free activation. Updating PRL and Profile give me the same error. The rest of my family is on Sprint in my area and they all have LTE and and a fully functional cellular network. I have contacted Sprint and they tell me all towers are operating just fine. What gives? I have even driven to the far reaches trying to track down a tower that would work, but to no avail. Help please! Am I simply out of luck? If I can't get this resolved soon Im gonna have to go with another carrier unfortunately.

 

I have not heard back from Ting today and I am waiting patiently. As of yesterday support has been great but today It has seem to fallen off. Frustration is setting in.

December 4, 2013, 10:28
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Eric Montoy

I am in the middle of six sprint towers... and all are down? I have even driven to the one on the far right of the map by abilene and tried activating with no luck. How does every other sprint customer that I have talked to have full service yet the towers are down? 

December 4, 2013, 11:19
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Isabel Matwawana
Ting

Hi Eric,

It sounds like we need to do some specific troubleshooting with you. I see you've opened a ticket and it's being looked at now by one of our team. Someone will reach out to you directly in your ticket so keep an eye out for our e-mail.

December 4, 2013, 11:39
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Zeab Ahmad

I'm having the same problem. I did the carrier settings wipe and Factory data reset and still no activation.

December 4, 2013, 13:06
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Paraic O
Ting

Hi Zeab,

I've just replied to your open request.

December 4, 2013, 16:54
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Christopher Nicholl

I had a lot of trouble activating mine. I came from T-Mobile prepaid, using the $30, 100 minutes plan. My Nexus 5 is also unlocked, rooted, but on stock recovery.

Entering my information and MEID, UICC and such went smoothly, and I received an activation email about 2 hours later. However, my phone never received any kind of activation. I tried some of the trouble shooting steps, including a factory reset, which did not work. The next day I tried working on it again, and I realized I used my IMEI in place of my hex MEID, which also converted the wrong ESN. I called Ting, and Keith was very helpful. Unfortunately, I still could not get activated, which was most likely due to my phone being rooted. I was going to do a total factory reset through the recovery, but I think my recovery was deleted when I did a software factory reset earlier. (any help here would be great)

I ran short on time and decided to try to fix it after school. At school  I didn't do any carrier wipes or profile updates, and no activation prompts appeared (unless it did when the screen was off?) On my way home, I received a text message, and I was able to text back. I texted a few more people who could also text me back. I also tried calling and receiving calls, which  both seem to work fine. On my Ting dashboard, it shows 1 text message, but no minutes used. I'm assuming this takes a while to update?

Text and voice seem to work, and I'm currently trying to get data activated. I will update my post if it works. I hope this helps anyone having similar issues.

December 4, 2013, 17:40
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Christopher Nicholl

Turning wi-fi off, mobile data on, and selecting 3G in network mode, I was able to complete a profile update. When I tried to update my PRL it gave me "network error" a few times, but I was finally able to update the PRL and I restarted my phone. It took about a minute after rebooting for my data to work. So far, everything seems to work great!

December 4, 2013, 17:43
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Joseph Gullo

So...I may have screwed up by putting AOKP on it before ever activating it...

None of the dialer codes work for me, not for the carrier wipe or for DATA.  When it wakes up from a reboot it gives me the "trying to activate" message, which never goes away, even with wifi off, and mobile on 3G (I have no LTE in my area).

Thoughts?

December 5, 2013, 12:13
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Joseph Gullo

Can't edit my previous post, so sorry for the spam...

I have an app from the F-Droid store called "Secret Codes" which crawls the phone for *#*# codes.  I have like 12 on this device (and had like 50 on my toroplus) and Data and 72786 aren't there.  One that IS there is "Phone Info" which is *#*#4636#*#* which brings up a testing menu with a "Phone Information" dialog.  Phone number is "0000003686" and network is Sprint.  I have signal, I'm not in roaming, network type is eHRPD (which I cant disable since I have no DATA menu that I've found).  Set preferred network type is "CDMA auto (PRL)" There's other buttons in there that don't look like they're helpful.

December 5, 2013, 12:29
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Paraic O
Ting

Hey Joseph,

I'm going to be sending you an email via our support system. Keep your eyes peeled!

December 5, 2013, 15:44
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Joseph Gullo

Ok very cool...I am re-flashing it to stock after doing a nand backup and a titanium backup, so I'll see if that fixes it and update you in the meantime.

December 5, 2013, 15:48
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Peter Osterhaven

 From the page regarding Nexus 5 activation "Before You Activate your Nexus 5":

"If you've already powered up your phone without installing the SIM card, running a carrier reset after you've installed it should solve the issue."

Does "carrier reset" mean ONLY step "1. Carrier Wipe" is typically necessary or is it imperative to do the Profile Update and PRL Update also (steps 2 & 3)?

December 5, 2013, 17:16
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Joseph Gullo

By the way, factory reset and re-loading the stock rom did it.  Basically this:

http://www.androidbeat.com/2013/11/flash-factory-image-nexus-device/

December 5, 2013, 17:40
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Paraic O
Ting

That's really awesome. Thanks for letting us know!

December 5, 2013, 20:02
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Paraic O
Ting

@Peter

That's exactly right. Carrier Wipe is the same as the Carrier Reset

December 5, 2013, 20:03
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Ian LaBennett

Hey Eric, I was getting the same Network Error and Authentication error last night.  It was driving me CRAZY.  I had tried everything mentioned in the forums.  I ended up calling in to Ting (on another phone) and talked to Yassmen.  She walked me through trying a lot of different things and we finally figured it out!  Turns out the MEID number I copied down was ONE DIGIT OFF from the correct number.  I had changed a number in the middle from a 4 to a 3.  That small error kept my activation from going through.  So it sounds like a no-brainer, but I would say go back and check all the numbers that you typed, and make sure you are getting the right MEID, converting it over to decimal, typing your ICC ID, etc all correctly.  You can go to your ting dashboard and see what the MEID number is listed in your account and compare that to the number on the Nexus box.  Good luck and hang in there!

December 6, 2013, 20:59
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Bradley Bomer

Is anyone else having issues with carrier voicemail notifications?  I never get a notification that I have voicemail (seems to be a common issue across multiple carriers).  I can call VM and get messages, so everything seems to work fine except that my phone never tells me I have a message.  I have temporarily forwarded VM to my GV account, but I'd really just prefer to use the carrier VM service.

December 12, 2013, 11:42
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David Lipowicz

If you're having the Network Error/Authentication issue, let me echo Ian's comment above and urge you to double-check the MEID number and ICCID you provided to Ting to register your device.  I spent some time with Ting customer service working through various fixes/troubleshooting steps, but nothing worked.  

The Ting rep then double-checked the MEID, and I mistakenly reversed two of the digits in the MEID when typing it in.  Problem solved!

December 12, 2013, 12:50
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Paraic O
Ting

Hey Bradley,

I have heard that the 4.4 Android update has helped to alleviate this issue. I'd have a look at our main Nexus 5 thread for more information.

December 12, 2013, 14:09
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Daniel Burch

Worked wonderfully! Thanks guys! I love this phone!

December 14, 2013, 21:14
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Christopher Galloway

When I enter the number for the carrier wipe, as soon as I enter the last * the phone clears before I can tell it to dial.

December 19, 2013, 13:10
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Paraic O
Ting

Hi Christopher,

You don't need to hit dial after you enter that last * - it's a code that tells the phone to reset it's carrier settings. If you're having trouble in activating, though, I'd recommend reaching out to customer service. They'll have you up and running in no time.

December 19, 2013, 13:59
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Tim Hale

Just BYOD'd a new Nexus 5 that I purchased from the Google play store.  Followed the instructions and everything worked perfectly on the first try!   I transferred my phone # from an old phone that was already on Ting.

December 23, 2013, 22:26
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Alexander Turner

No hiccups here, nice clear instructions, everything worked as described. Good work guys! 

December 30, 2013, 08:21
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Trent Comer

wonderful instructions. Took 10 minutes. Everything worked GREAT!!!!

January 7, 2014, 18:47
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Aziz Chughtai

Quick question for anyone that might know. Managed to beg myself a SIM card from a Sprint store for my Googleplay Nexus 5, but the model number is SIMGLT207R not the more mentioned SIMGLW206R. Multiple places have mentioned the later card or newer; I have no way to tell if the card I was given is newer or not. I'd love to try activation, but I can wait for a more official Ting card if need be. For what it's worth, the tech at the Sprint store said this should work just fine. Ideas? Thanks!

February 2, 2014, 14:44
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Renny M
Ting

Hi Aziz,

We can't guarantee that a card from a Sprint store will work to activate and use a Nexus 5 with us. Give it a try and drop us a line if you need any help along the way.

 

February 2, 2014, 16:51
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Mathew Hennessy

The carrier wipe I needed to do since I was using my N5 on wifi before my SIM showed up.  The carrier wipe, selecting LTE and updating PRL seemed to have done the trick for me.  BTW, carrier wipe was not destructive to any of the apps or data I already had on the phone.

February 12, 2014, 11:27
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Jenny Harz

I'm having some trouble with my nexus 5.  Everything worked fine when I first set it up about a month ago, but now I am having trouble with it telling me no mobile network is available when I try to make a phone call randomly.  I tried doing the carrier wipe and setting it back up and its still randomly doing this.  I have confirmed my network type is set for LTE(recommended).

There is good sprint coverage here and when this happens I can make calls with no issues from my other ting phone.  After a few tries the call usually goes through but sometimes I have to put it in airplane mode and then back out to be able to make calls again.  I am not sure but it seems that I can still receive calls ok when this happens.

 

March 3, 2014, 01:24
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Felipe S
Ting

Hi Jenny. Is data working fine, or are you also experiencing difficulties with it? In addition to doing the carrier wipe, please try a profile update to ensure you have the correct data settings as well.

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks
  5. Tap Carrier settings
  6. Tap Update profile
  7. Once the update is complete, tap OK

Once that's done, test both voice and data with the network type set to 3G and also LTE to see if both/either work flawlessly.  There are many other factors at play, so please contact us through a support request if you have further issues and we'll investigate it for you.

March 3, 2014, 08:44
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Jenny Harz

Felipe thanks for the response.  I have done the profile update several times.  I did it when this first started and then I did it again after I did the carrier wipe.  When I do the profile update it sets the phone to "Global" mode and I turn it back to LTE.

I am not sure if data is affected when this happens, next time it happens I will test it.

March 5, 2014, 01:26
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Yaqin Lin

I just got my nexus 5 from google play and my sim card from Ting.  my question is about rooting.  Based on the reviews I read about nexus 5, rooting and installing greenify is probably the only way to fix the battery drain problem.  Does anyone know if rooting will cause any problem in the activation process?  Should i root first or activate first?  Thanks in advance.

March 20, 2014, 10:28
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Paraic O
Ting

Hey Yaqin,

It is best for you to activate first, and then root the phone. I will recommend keeping a copy of the current OS however as it may be needed for troubleshooting in the future (a lot of our troubleshooting requires specific shortcodes that may not work on a rooted device).

I hope this helps!

March 20, 2014, 14:30
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Warren Wells

Hey there, I'm having the same authentication error that a few people mentioned. I went to my account page and it does seem as though the MEID listed there is not what it is on the box (though I thought I double checked it). I put in a help ticket last night and look forward to hearing back about it. I hope that fixes things.

Thanks!

April 7, 2014, 10:22
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Felipe S
Ting

Hey Warren. You should be able to add the correct device by logging in at www.ting.com and going to the Device Settings tab. Once you add the correct device, you'll have the option to swap your number from the other device to it.

Having said that, I located your support request and already did that for you. Please try to activate it again and feel free to reply to that email if you have other questions.

April 7, 2014, 11:12
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Micheal Ramirez

i was able to activate my n5 without doing a carrier reset or factory reset. i was using net10 with an att sim before ting so my phone was in gsm mode.

pop your ting sim in and ignore the prompt to restart, pull up your dialer and punch in *#*#4636#*#*. this will pullup a hidden menu, from here tap "phone information" and scroll down to "set preferred network" and set it to "cdma auto(prl)" and then reboot your phone. the phone should be in cdma mode and after the reboot you should see your meid in your phone status. update your profile and carrier settings and reboot one more time. you should be getting data, talk, and text now!

May 8, 2014, 01:52
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Harry Truong

I was able to active my new N5 from Google Play, and even port a phone number over. Everything worked fine, except it was stuck on 3G, rather than LTE. I triple confirmed I'm in an LTE area, and even went through factory reset, carrier wiping and PRL/Profile updating, but nothing worked.

Finally, I read this tip: 

> Type *#*#4636#*#* into your phone dialer and then go to Phone information.
> Choose LTE/GSM/CDMA auto (PRL) (in rare cases LTE only (PRL) maybe required).

Quoted from: http://forum.xda-developers.com/google-nexus-5/general/lte-sprint-f...

 

For some reason, my original setting was "LTE/CDMA auto (PRL)". Once I selected "LTE/GSM/CDMA auto (PRL)", it worked perfectly. I was even able to switch back to my original "LTE/CDMA auto (PRL)", and it still continued to work. No idea why, but I'm not complaining. Hope this helps anyone else with the same issue.

June 4, 2014, 16:39
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Aaron Boggs

For what it's worth, I borked my N5 by doing a carrier update, hoping that it, as a somewhat last ditch effort, might fix the MMS issues I'd been experiencing. Unfortunately, not only did it not fix those issues, but I could not get the phone to reactivate afterwards.

I went through pretty much every troubleshooting step listed above--both in the walkthrough as well as in the comments--with no success. Everything, that is, except a factory reset. I held off on going that far, hoping that I could otherwise remedy any setting misconfigurations. I must have tried the other steps (attempting manual profile and PRL updates, changing my preferred network, turning eHRPD on and then off again, frequently rebooting the phone, etc.) at least half a dozen times each, but all to no avail. It appeared as if I could never get a data connection established even though wifi was off and mobile data turned on. For the record, I was unlocked and rooted, though still running stock Android (4.4.4).

After several hours of tweaking various system settings, waiting, and tweaking more settings, I finally threw in the towel and initiated a factory reset. Upon going through the initial setup steps the phone activated within a couple minutes on its own--what a relief! While this has been somewhat of a nightmare and I'm starting from square one again with a fresh OS install, at least I now have a functioning phone once again. Your mileage may vary.

The moral of the story? When all other options have failed, try a factory reset. Also, beware performing a carrier wipe if your phone is already working--that turned a relatively minor problem into a major one that was painful to recover from.

July 30, 2014, 22:22
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Lee Laszewski

I replaced a Nexus 5 (on Ting) with another Nexus 5.  I followed the Ting rep's advice by first adding the device to my account and then following the instructions for activation that followed.  But, I didn't have voice after that, and the instructions given if the activation didn't succeed were to do a factory reset.  That sounded a bit drastic to me, so I instead did profile and prl updates as instructed on this page.  That activated voice and everything is now working fine.  If this is true for phones in general, I think these updates should be included in the instructions before recommending a factory reset.

December 2, 2014, 19:40
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Matthew Schwegler
Ting Army

I was able to get it everything up and working on my Samsung Verizon Note 3. Showing 4GLTE in the San Diego Area. The only annoying part is a constant icon on my menu bar stating "Using an unknown provider" thanks for that Verizon

January 27, 2015, 11:42
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Adam Amrine
Ting Army

These instructions don't appear to match the ones for the general GSM settings here: https://help.ting.com/entries/105885676-Android-APN-Settings

Differences appear to be that in the other instructions it tells us to delete the MCC and MNC values (which I've verified the Nexus 5 won't let you do) and it tells us to use IPv4 and IPv6. This one doesn't say anything about it. I mixed the two instructions when I recently activated my GSM SIM. I left the MCC and MNC values alone (they were 310 and 260) and I changed it to IPv4 and IPv6. I hope that helps anyone who might be confused.

February 12, 2015, 20:35
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Isabel Matwawana
Ting

Hi Adam,

Both the directions on the Android APN Settings article and this one have been updated so that they're more in line with each other and more accurate.

February 17, 2015, 11:56
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Seth Thomas

This was very clear and worked great. Thank you!

March 6, 2015, 15:35